The British Gas example

Or was it British Telecom?

Removing layer upon layer of management to reduce costs and, over and above that, increase productivity.

The experience of the vanguard suggests it should be possible to double the ratio of employees to managers and administrators, from 4.7:1 to 10:1. Doing so would free up 12.5 million individuals for other work that is more creative and productive.
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Excess Management Is Costing the U.S. $3 Trillion Per Year

Spotter, Arthur the Cat.